Shipping policy

Shipping Policy

Last Updated: 3 sep 2026

At ZIVORA, we want your shopping experience to be simple, transparent, and reliable. This Shipping Policy explains how we process and deliver orders placed through our website zovli.myshopify.com.

1. Shipping Methods

We currently offer shipping through reliable third-party courier and logistics partners.

Depending on your location and the availability of our delivery partners, your order may be shipped using:

Standard Shipping
Express Shipping, where available
Other delivery services available at checkout

The available shipping method for your order will be displayed during checkout.

2. Order Processing Time

Orders are generally processed within 2-3 days** business days after successful payment and order confirmation.**

Processing time refers to the time required to verify, prepare, pack, and hand over your order to the shipping carrier.

Orders placed on weekends or public holidays may begin processing on the next business day.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will make reasonable efforts to keep you informed.

3. Delivery Timeframes

After your order has been processed and shipped, estimated delivery times are:

Standard Shipping: 2-3 days
Express Shipping: 1-2 days, where available

Delivery timeframes are estimates and may vary depending on your location, courier operations, weather conditions, public holidays, transportation issues, or other circumstances beyond our reasonable control.

The estimated delivery timeframe begins after the order has been dispatched, not when the order is placed.

4. Shipping Costs

Shipping charges may vary depending on your delivery location, order value, package size, shipping method, and other applicable factors.

Our current shipping charges are:

Standard Shipping: 106 rs
Express Shipping: 180rs , where available
Free Shipping: [FREE SHIPPING CONDITION, IF APPLICABLE]

The final shipping cost applicable to your order will be displayed at checkout before you complete your purchase.

5. Tracking Information

Once your order has been dispatched, we may provide you with a tracking number or tracking link through the email address or phone number provided during checkout.

You can use the tracking information to monitor the status of your shipment.

Please allow [TRACKING UPDATE TIME] after dispatch for tracking information to become active in the courier's system.

If you have received a shipping confirmation but your tracking information has not updated after **3 **days, please contact us at Puneet9245@gmail.com.

6. Delivery Address

Please make sure that your shipping address, phone number, and other delivery information are accurate and complete when placing your order.

ZIVORA is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect address, failed delivery attempts, refusal to accept the package, or other circumstances attributable to the customer, we may contact you regarding re-shipping options and any applicable additional shipping charges.

7. Delivery Delays

While we work with our delivery partners to provide timely delivery, some delays may occur due to circumstances outside our reasonable control, including:

Severe weather
Natural disasters
Public holidays
Transportation disruptions
Courier delays
Incorrect or incomplete delivery information
High order volumes
Strikes or operational disruptions
Government restrictions or other unforeseen events

If your order is delayed beyond the estimated delivery timeframe, please contact us at Puneet9245@gmail.com and we will do our best to assist you.

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

8. Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you have not received it, please contact us at Puneet9245@gmail.com as soon as possible.

We may work with the relevant courier or logistics provider to investigate the delivery.

We may request information such as your order number, delivery address, or other details needed to investigate the issue.

Any replacement or refund will be handled in accordance with our applicable policies and applicable law.

9. Damaged Packages

If your package arrives visibly damaged, please contact us at Puneet9245@gmail.com as soon as possible.

Where possible, take clear photographs or videos of:

The outer packaging.
Shipping labels.
The damaged product.
Any other visible damage.

These materials may help us and our shipping partner investigate the issue and determine an appropriate resolution.

10. International Shipping

[CHOOSE ONE: WE CURRENTLY DO NOT OFFER INTERNATIONAL SHIPPING / WE OFFER INTERNATIONAL SHIPPING TO SELECTED COUNTRIES]

If International Shipping Is Offered

International shipping availability, delivery times, and shipping charges vary depending on the destination country.

Estimated international delivery time is 6-7 days after dispatch.

International customers may be responsible for customs duties, import taxes, local taxes, brokerage fees, or other charges imposed by the destination country. Such charges are generally outside ZIVORA's control and may be payable by the customer.

Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

Customs processing may also cause additional delays.

If International Shipping Is Not Offered

At this time, ZIVORA only ships within India and does not offer international shipping.

We may expand our shipping locations in the future and will update this policy accordingly.

11. Shipping Restrictions

Certain products may have shipping restrictions due to their size, nature, applicable laws, courier policies, or destination restrictions.

If we are unable to ship an order to your selected location, we will contact you and, where appropriate, provide an alternative option or arrange a refund for the affected order.