Privacy Policy

Last Updated: 3 SEP 2026

At ZIVORA, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit or purchase from our website, zovli.myshopify.com, or otherwise interact with us.

By using our website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you use our website, create an account, place an order, contact us, subscribe to our communications, or otherwise interact with our services.

This may include:

• Personal information: Your name, email address, phone number, billing address, shipping address, and other contact details.

• Order information: Products purchased, order amount, transaction details, delivery information, and order history.

• Payment information: Payment-related information necessary to process your transaction. Payment details may be processed directly by third-party payment providers, and we generally do not store complete payment card information on our own systems.

• Account information: Login credentials and other information associated with your customer account, where applicable.

• Communication information: Information you provide when contacting our customer support team, including messages, inquiries, complaints, and feedback.

• Technical information: IP address, browser type, device information, operating system, approximate location, pages visited, referring website, and information about how you interact with our website.

• Marketing information: Your preferences regarding promotional communications and your interactions with our emails, advertisements, or other marketing messages.

We aim to collect only information that is reasonably necessary for the purposes described in this Privacy Policy.

2. How We Use Your Information

We may use your information for purposes including:

• Processing and fulfilling your orders.

• Confirming payments and providing order updates.

• Arranging shipping and delivery.

• Providing customer support and responding to your questions.

• Managing customer accounts, where applicable.

• Improving our website, products, services, and customer experience.

• Preventing fraud, abuse, unauthorized transactions, and other security incidents.

• Maintaining business, accounting, tax, and transaction records.

• Sending service-related communications that are necessary to manage your orders or account.

• Sending promotional communications where permitted and where you have provided the required consent or otherwise allowed us to do so.

• Understanding website usage and improving our marketing and advertising.

• Complying with applicable laws, regulations, legal processes, and lawful government requests.

Where required by applicable law, we will seek appropriate consent before processing personal data for purposes that require consent.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to provide and improve our services.

Cookies are small files stored on your device that help websites remember information about your visit.

We may use cookies to:

• Keep products in your shopping cart.

• Remember your preferences.

• Keep you signed in, where applicable.

• Understand how visitors use our website.

• Measure website performance.

• Improve website functionality.

• Support advertising and marketing activities.

• Detect and prevent fraudulent or unauthorized activity.

Some cookies may be placed by third-party service providers that operate on our behalf.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website or prevent some features from working properly.

4. Third-Party Services

We may use trusted third-party companies and service providers to operate our business and provide services to you.

These may include:

• Shopify and related e-commerce services.

• Payment gateways and payment processors.

• Shipping and logistics providers.

• Website analytics providers.

• Advertising and marketing platforms.

• Email and communication service providers.

• Customer support and technology providers.

• Fraud prevention and security services.

These providers may receive access to personal information only to the extent reasonably necessary to perform services for us, operate their systems, process transactions, or comply with applicable legal requirements.

Third-party providers may have their own privacy policies and terms. We encourage you to review the privacy practices of services you use.

Where third-party services process personal data on our behalf, we take reasonable steps to use appropriate contractual, organizational, and technical safeguards.

5. Payments

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method you select, you may be required to provide payment information directly to the relevant payment provider. We do not generally store complete debit card, credit card, or banking credentials on our own systems.

Payment providers may process your information according to their own privacy policies and applicable laws.

6. Sharing of Information

We do not sell your personal information as a standalone product.

We may share information when reasonably necessary with:

• Service providers who help us operate our business.

• Payment processors for completing transactions.

• Shipping and logistics companies for delivering orders.

• Technology, analytics, advertising, and marketing providers.

• Professional advisers, auditors, insurers, or legal representatives where appropriate.

• Government authorities, regulators, courts, or law-enforcement agencies where required by applicable law or lawful process.

• Relevant parties in connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction.

We require appropriate safeguards where applicable and seek to limit disclosure to information reasonably necessary for the relevant purpose.

7. Data Security

We take reasonable technical, organizational, and administrative measures designed to protect your personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include access controls, secure technologies, authentication procedures, monitoring, and appropriate safeguards provided by our service providers.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, and address the incident and provide notifications where legally required.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, maintaining business and financial records, resolving disputes, preventing fraud, and complying with legal or regulatory obligations.

When information is no longer reasonably required and there is no legal requirement to retain it, we may delete, anonymize, or otherwise dispose of it securely.

Specific retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Your Privacy Rights

Subject to applicable Indian law and any conditions or limitations prescribed by law, you may have rights relating to your personal data, including the ability to:

• Request information about personal data we process about you.

• Request correction or updating of inaccurate or incomplete information.

• Request deletion of personal data where applicable.

• Withdraw consent where processing is based on consent.

• Request information about how your personal data is being used, where applicable.

• Raise a complaint or grievance regarding our processing of your personal data.

• Nominate another individual to exercise rights on your behalf where permitted by applicable law.

Where applicable, requests may be subject to reasonable verification so that we can protect your account and personal information from unauthorized requests.

You may contact us using the details provided below to exercise applicable rights or raise a privacy-related concern.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children where such collection is restricted by applicable law.

If you believe that a child has provided personal information to us in circumstances where collection is not permitted, please contact us so that we can review and take appropriate action.

11. International Data Transfers

Some of our service providers or technology partners may process or store information outside India.

Where personal information is transferred or processed outside India, we will take steps required by applicable law and use appropriate safeguards where required.

12. Links to Other Websites

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. When you leave our website, we encourage you to review the privacy policy of the website or service you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page. Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or wish to raise a privacy-related complaint or grievance, please contact us:

ZIVORA
Contact Person: PUNEET SHARMA
Email: Puneet9245@gmail.com
Business Address: SIRSA(HARYANA)
Website: zovli.myshopify.com

We will make reasonable efforts to respond to privacy-related requests within the period required by applicable law.

15. Governing Law

This Privacy Policy is intended to operate in accordance with applicable laws of India.

Any disputes relating to this Privacy Policy or the handling of personal information will be subject to the applicable laws and jurisdiction of India, subject to any mandatory rights or remedies available to consumers under applicable law.

By using [STORE NAME], you acknowledge that you have read and understood this Privacy Policy.