Refund policy

Return & Refund Policy

Last Updated: 3 Sep 2026

At ZIVORA, we want you to be happy with your purchase. If there is a problem with your order or you are not satisfied with your purchase, we are here to help.

This Return & Refund Policy explains when you may request a return, exchange, or refund and how to start the process.

1. Return Eligibility

To be eligible for a return, your item generally must:

  • Be requested within 4 days of the delivery date.

  • Be unused, unworn, and in its original condition.

  • Be returned with its original packaging, tags, labels, accessories, and other included items, where applicable.

  • Not show signs of damage, misuse, washing, alteration, or excessive handling.

  • Include your order number or other valid proof of purchase.

Some products may have additional return requirements, which will be mentioned on the relevant product page.

We reserve the right to inspect returned products before approving a return, exchange, or refund.

2. Return Timeframe

Return requests must be submitted within 3-4 days of the date your order is delivered.**

To request a return, contact us at Puneet9245@gmail.com with:

  • Your full name.

  • Order number.

  • Product name.

  • Reason for the return.

  • Photos or videos, where applicable.

Requests submitted after the applicable return period may not be accepted unless otherwise required by applicable law.

3. How to Start a Return

To initiate a return:

  1. **Contact us at puneet9245@gmail.com within 2 days of delivery.

  2. Provide your order number and the reason for the return.

  3. If requested, provide clear photographs or videos of the product.

  4. Wait for our confirmation and return instructions.

  5. Pack the product securely to help prevent damage during transportation.

  6. Send the product using the return method or courier instructions provided by us.

Please do not send a product back to us without first contacting our customer service team, as an unauthorized return may delay processing.

4. Return Inspection

Once we receive the returned product, we will inspect it to confirm that it meets the eligibility requirements.

If the return is approved, we will process the applicable refund or exchange.

If a returned product does not meet the return requirements, we may reject the return or offer another appropriate resolution, subject to applicable law.

5. Refund Process

Once your return has been approved, we will initiate the refund.

Refunds will generally be issued to the original payment method used for the purchase, unless another method is required or permitted.

Refunds are generally processed within 5-6 days after the return has been approved.

After we initiate the refund, the time it takes for the amount to appear in your bank account, card account, or payment account may depend on your payment provider or financial institution.

You will receive confirmation when the refund has been processed, where applicable.

6. Partial Refunds

In certain circumstances, only a partial refund may be available, including where:

  • The returned item is missing original components.

  • The product shows signs of use or damage not caused by normal delivery.

  • The product has been altered or modified.

  • The returned item does not meet the stated return conditions.

Any reduction will be communicated to you where applicable and will be handled in accordance with applicable law.

7. Exchanges

If you would like to exchange an eligible product, please contact us at Puneet9245@gmail.com** within 3 days of delivery.

Exchanges may be available for:

  • A different size.

  • A different color or variant.

  • A replacement of the same product.

Exchange availability depends on stock.

If the requested replacement is unavailable, we may offer a refund or another suitable option.

Any price difference between products may need to be paid or refunded, as applicable.

8. Damaged, Defective, or Incorrect Products

We take care to check and pack orders properly. If you receive an item that is damaged, defective, incomplete, or different from the product you ordered, please contact us at Puneet9245@gmail.com as soon as possible and preferably within 2 days of delivery.

Please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the product.

  • Photographs of the packaging and shipping label, where relevant.

  • A short video, if requested.

Depending on the circumstances, we may offer a replacement, exchange, repair, refund, or another appropriate remedy.

For products that arrive damaged or defective, we will not ask you to bear return shipping costs where the issue is confirmed to be our responsibility, subject to applicable law.

9. Return Shipping Costs

Change-of-Mind Returns

For eligible returns due to a change of mind, incorrect selection, or other reason not caused by an error or defect on our part:

[CUSTOMER PAYS RETURN SHIPPING / ZIVORA PROVIDES FREE RETURN SHIPPING / RETURN SHIPPING IS DEDUCTED FROM THE REFUND]

Damaged, Defective, or Incorrect Orders

If we confirm that you received a defective, damaged, or incorrect product, ZIVORA will [COVER THE RETURN SHIPPING COST / PROVIDE A PREPAID RETURN LABEL], subject to applicable law and the circumstances of the case.

We will provide specific return instructions when your request is approved.

10. Non-Returnable Items

Certain products may not be eligible for return due to their nature or applicable legal requirements.

Unless otherwise stated on the product page or required by law, non-returnable items may include:

  • Products that have been used, worn, washed, or altered.

  • Personalized or customized products.

  • Perishable goods.

  • Products sealed for hygiene or health reasons where the seal has been opened.

  • Gift cards or vouchers, where applicable.

  • Clearance or final-sale items, where clearly identified as non-returnable before purchase.

  • Products damaged through misuse, improper handling, or normal wear and tear.

This list may vary depending on the products sold by ZIVORA.

Nothing in this section limits any mandatory consumer rights or remedies available under applicable Indian law.

11. Order Cancellation

If you wish to cancel an order, please contact us at Puneet9245@gmail.com as soon as possible after placing the order.

We will try to accommodate cancellation requests before the order is processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and you may need to follow the applicable return procedure.

If a cancellation is accepted and payment has already been received, the applicable refund will be initiated in accordance with this policy and applicable law.

12. Refunds for Cancelled or Unfulfilled Orders

If we cancel an order because a product is unavailable, we are unable to fulfill the order, or for another reason attributable to ZIVORA, we will provide an appropriate refund for amounts paid for the cancelled portion of the order, subject to applicable law.

The refund will generally be processed using the original payment method.

13. Refund Delays

If you have been notified that your refund has been processed but have not received it, please:

  1. Check your bank or payment account.

  2. Contact your payment provider or bank.

  3. Allow the applicable processing period to pass.

  4. If the refund is still missing, contact us at Puneet9245@gmail.com.

We will make reasonable efforts to help investigate delayed refunds.

14. Return Fraud and Abuse

We reserve the right to refuse or restrict returns, exchanges, or refunds where we reasonably identify fraud, abuse, repeated misuse of the return policy, counterfeit returns, or other unlawful activity.

This does not affect legitimate consumer rights or remedies available under applicable law.

15. Contact Us

For return, exchange, or refund requests, please contact:

ZIVORA
Contact Person: PUNEET SHARMA
Email: Puneet9245@gmail.com
Business Address: SIRSA, HARYANA
Website: zovli.myshopify.com

When contacting us, please include your order number so that we can assist you more quickly.

We aim to respond to return and refund inquiries within **2-3 **business days.

16. Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes to our products, services, business practices, or applicable legal requirements.

Any changes will be posted on this page with an updated "Last Updated" date.

Thank you for shopping with ZIVORA.

We value your trust and are committed to making our return and refund process as straightforward and fair as possible.